Support

Shipping & Delivery

Delivery cost to UK destinations will be between £25 and £100 depending on location - Conditions apply. There are two delivery options. Either ‘Boxed’ or ‘Registered & Prepared’
Boxed– Delivery is via a National carrier such as TNT or UPS. Subject to availability, delivery is normally within 5 working days. The bike will arrive in its original shipping box, requiring 10-15 minutes if minor final assembly (handle bars and peddles are to be fitted) the tools for this will be included in the box.

Returns Policy

We really like our customers to be happy, in line with this, orders placed online have a 14 day full refund cancellation policy. After 14 days the registration process will begin and cancellation will not be possible. If you change your mind about the purchase please send an email to info@qwicgb.com within 14 days of the payment with the subject heading “Refund” and we will return your funds within a further 14 days. After the initial 14 day period has expired we will consider that you wish to proceed with the purchase, once the bike is ready for delivery we will send you an invoice for the remaining balance.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.
All business is conducted subject to our standard terms and conditions copies of which are available on request.